Return/Refund Policy:
Items that have arrived broken or damaged must be reported within 48 hours of delivery confirmation. Items may also be returned within 1 week of delivery (with tracking provided to me through email or social media messaging) confirmation, money will be refunded once the item has been returned. Refunds without return may be given for items that were exceptionally delayed. Refunds need to be requested within 24 hours or before shipping confirmation has been sent, situational exceptions may be made.
Shipping Delays:
USPS has continued with exceptional delays over the last years due to Covid, weather, and holiday business. Many packages are arriving late, getting lost, or being damaged in transit. Priority mail shipping and express mail shipping options are to be paid for at the buyers risk as items cannot be promised within a certain time frame. PLEASE feel free to message me with shipping concerns on social media or through the contact form but know that if the item is in-transit that USPS must be contacted for shipping updates and to file a search claim.
Socials:
Instagram: KittenKarnage
Twitter: KittenKarnage
Tiktok: KittenKarnage
Text only number: 833-631-1088
Please use these platforms to contact me in case of emergency. Responses may take up to 5 business days for a response but if you're filing for a return or refund and message me within that time frame I will still be able to process the refund.
TEXT SIGNUP
Text "KITTEN" to 833-631-1088 to receive free text notifications about the shop and COUPONS!!